Supporting Clients Makes Us Happy!

We were thrilled to see our friends at Western Union showcased in a recent Training Magazine article on Strategies for Success (scroll to the second half of the article to see their contribution).  

In late 2013, Western Union launched a new initiative to enhance the effectiveness of their people managers across the organization. They started with a web-based certification program that included 10-minute videos on specific topics. 

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Let’s Stop Wasting Billions on Corporate Training Each Year

We all know that soft skills like communications, leadership, teamwork, and management top the list of skills that employers seek. These skills are often why people actually get hired or promoted in their careers. No wonder tens of billions of dollars are spent on training for these skills each year.

Yet, 9 out of 10 frontline managers do not feel well-prepared to meet their business challenges. Why is that?

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Serving Up Soft Skills

I attended the State of the Training Industry – A Grass Roots Look from the Employees’ Perspective webinar last week. One point that the speaker introduced was that the consumer’s perspective is largely lacking from the Training Magazine’s 2014 Training Industry Report. So they went out and asked the employees in a 2- to 3-minute survey – what do they want for a successful training program? 

When employees were asked to identify the training that they prefer:

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Practice Like a Politician

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Every time I watch political debat­­­­es, I think about how many hours of practice it took for politicians to present a polished opening speech and to respond to the numerous questions fired at them by the moderator.

So how do politicians prepare for debates? First of all, they know their subject matter. But we have seen numerous smart individuals perform poorly in public debates.

So I looked at a Wall Street Journal blog that cited recommendations for candidates as they prepare for debates.

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5 Tips for Managing with Impact

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In 2013 Henry Mintzberg, a professor at McGill University and one of the top 10 management thinkers in the world, rocked the boat when he published Managers Not MBAs. In the book he made the case that existing MBA programs are not doing their job when it comes to preparing graduates for careers in management. His primary claims included:

  1. They train the wrong way.
  2. They teach the wrong people.
  3. They get the wrong results.
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6 Tips to Win with Feedback

Graphic with basketball being tossed into brain

In our post on 4 Reasons to Revamp Performance Reviews, we discussed how many organizations are doing away with formal performance reviews and replacing them with a constant cycle of feedback.

A study by the Corporate Leadership Council found that employees who receive consistent, fair, and accurate feedback perform up to 40% better than those who do not. When managers deliver informal feedback effectively, they find that their employees desire their input, rather than fear it.

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